Current written protocols, policies and procedures for delivering our services and responsibilities.
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Academic services
pdf Academic Appeals Policy (292 KB)
pdf Academic Integrity Policy (121 KB)
pdf Access and Participation Plan 2020-21 (343 KB)
pdf Access and Participation Plan 2019-20 (451 KB)
Admissions Policy (Further Education)
Admissions Policy (Higher Education)
pdf Assessment Board Management Policy (224 KB)
pdf Careers Education, Information and Guidance Policy (193 KB)
document Criminal Convictions Policy (216 KB)
Examinations and Assessments Policypdf Fitness to Practise Policy (262 KB)
pdf HE Strategy (205 KB)
pdf HE Suspension of Studies Policy (140 KB)
pdf HE Withdrawals Policy (125 KB)
pdf Higher Education Fees Sanctions Policy until 31 October 2022 (170 KB)
pdf Higher Education Fees Sanctions Policy from 1 November 2022 (166 KB)
pdf Student Engagement in Learning Policy (242 KB)
pdf Recognition of Prior Learning Policy (379 KB)
Refund and Compensation for Higher Education
document University Centre Terms and Conditions (111 KB)Academic Regulations for the Award of Foundation Degree
2023/24
pdf Section A Regulatory Principles Governing the Award of Foundation Degree (105 KB)
pdf Section B Design Approval Validation Monitoring and Review of Foundation Degree (155 KB)
pdf Section C Regulations Governing Assessment and Progression (158 KB)
pdf Section D External Examiners NCD Regulations (133 KB)
pdf Section E Regulatory Principles Governing Recruitment and Admission to Programmes (106 KB)2022/23
pdf Section A: Regulatory Principles Governing the Award of Foundation Degree (307 KB)
pdf Section B: Design Approval Validation Monitoring and Review of Foundation Degree (420 KB)
pdf Section C: Regulations Governing Assessment and Progression (384 KB)
pdf Section D: External Examiners NCD Regulations (296 KB)
pdf Section E: Regulatory Principles Governing Recruitment and Admission to Programmes (127 KB)2021/22
Section A: Regulatory Principles Governing the Award of Foundation Degree
Section B: Regulations Governing the Design, Validation, Approval and Review of a Foundation Degree
Section C: Regulations Governing Assessment and Progression
Section D: Regulations relating to External Examiners
Section E: Regulatory Principles Governing Recruitment and Admission to ProgrammesThe documents not linked to below are available from This email address is being protected from spambots. You need JavaScript enabled to view it.
Academic Integrity Charter
Academic Registry Policy
Assessment Policy (FE)
Assessment Policy (HE)
Examinations 鈥� Use of Word Processor Policy
Maths and English Skills Development for Students Policy
Modifications to an Award Policy
Observation of Teaching and Learning Policy
Quality Assurance, Improvement and Enhancement Policy
Research Ethics Policy
Teaching Learning and Assessment Policy
TEL Strategy
UK Visa and Immigration Compliance - Student Recruitment
Withdrawal of Awards/Qualifications Policy -
Comments, suggestions, compliments and complaints
Student of the College
If you have a complaint concerning your course you must first try to resolve your concern by talking to any of your tutors. If this does not resolve the concern you should then approach your Head of School. If you still remain unsatisfied by the response then you can .
Please note any complaints concerning assessment must be dealt with using the College鈥檚 separate Academic Appeals Procedure, details of which are given in the Student Handbook and Diary. (Please do not use this Form to register a complaint against any aspect of assessment.)
If you have a complaint concerning any of the College Services you should in the first instance try to resolve the problem by talking to your subject tutor(s), personal tutor or course/programme leader. If this does not resolve the problem you can then submit a formal complaint.
Employer, Visitor or Member of the Local Community
Please do not hesitate to speak to staff at the Reception and Information Desk who will provide the name and telephone number of the relevant Manager. We would encourage all concerned to speak to our Managers first before submitting a formal complaint.
There is a seperate procedure for employees of 糖心视频污 Durham to raise concerns.
If you wish to make any comment, suggestion, compliment or complaint
Please . Once this has been received you will receive a letter acknowledging receipt, within five days. You will be informed how long it should take to look into your comment and who will be dealing with it. Once it has been addressed, you will receive a full written response or be invited to discuss the matter.
Further action
If, after you have received a response from the College, you remain dissatisfied you may appeal against the decision. To do so you need to contact the Principal and Chief Executive in writing within 10 days.
Data Protection Information
The information you provide to 糖心视频污 Durham relating to the Complaints Procedure will only be used to assess your complaint.
This information may be shared with the Office of the Independent Adjudicator (OIA) should it reach that stage. All information provided will be held for 6 years. All suggestions and comments will be anonymised after we receive it and we will use these to improve our services.
pdf Complaints Policy (115 KB)
pdf Complaints Procedure (75 KB)
Statement of Purpose
糖心视频污 Durham is committed to providing quality services covering all aspects of its work. If occasionally such services do not meet the standards expected and this causes undue difficulties for students, employers or members of the local community, then this complaint procedure should be invoked.
Read our Statement of Purpose.
If you require this form in an alternative format and/or language please contact us on:
Telephone: (0191) 375 4000
Dedicated Text No: 07425634227
Fax: (0191) 375 4222
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Data Protection Policy
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Conducting College business
College Disaster Recovery Policy & Procedures - available from This email address is being protected from spambots. You need JavaScript enabled to view it.
pdf Instrument and Articles of Government (304 KB)
pdf Public Interest Disclosure Procedure ( Whistleblowing ) (205 KB)
pdf Sub Contracting Policy (202 KB)
How do we make decisions? - Equality and diversity
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Estates management
The documents not linked to below are available from This email address is being protected from spambots. You need JavaScript enabled to view it.
pdf Disposal of Electrical Waste Guidelines: Small Appliances (64 KB)
pdf Estates and Facilities Strategy 2021-2026 (176 KB)
pdf Estates Charter (44 KB)
Energy Management Policy
pdf Environmental and Sustainability Strategy (163 KB)
General Energy Policy
General Secuirty Policy
Green Travel Plan
Leased Properties Maintenance Policy
Legionella Policy
Management of Asbestos Policy
Portable Appliance Testing (PAT) Policy
Prevention of Pollution Policy
Snow Removal Policy
Surveillance Camera Policy
Waste Management Policy -
Health and safety
The documents below are available from This email address is being protected from spambots. You need JavaScript enabled to view it.
Accident Incident Policy
Confined Spaces Policy
Contractors Policy
Control of Vibration at Work Policy
COSHH Policy
pdf Covid 19 Policy (182 KB)
Disaster Recovery Plan (H&S)
Display Screen Equipment Policy
Driving at Work Policy
Educational Visits Policy
Emergency Transport Policy
Fire Policy
First Aid Policy
Health and Safety Policy Summary
Health and Safety Training Policy
Health Surveillance Policy
Infection Control Policy
Key Stage 4 Policy
Lifting Equipment (LOLER) Policy
Lone Working Policy
Management of Health and Safety Policy
Manual Handling Policy
Medical Needs Policy
Noise at Work Policy
Occupational Health Referral Policy
Personal Protective Equipment Policy
Prevention of Violence Policy
Provision and Use of Work Equipment Policy
Safety Signs Policy
Smoking Policy
Stress at Work Policy
Substance Misuse Policy
Work Experience Placement Policy
Working at Height Policy
Young Persons Policy -
Human resources
The documents below are available from This email address is being protected from spambots. You need JavaScript enabled to view it.
Adoption Policy
Anti-Bribery Policy
Appeals Procedure (Staff)
Appraisal Principles and Guidelines
Code of Conduct (Staff)
College PREVENT Duty
Competence Procedure
Criminal Records Bureau Enhanced Disclosure Service Utilisation Policy
DBS Code of Practice
Disciplinary Policy & Procedure (Staff)
Domestic Abuse Policy
Employment Reflection Procedure
Equality Diversity and Inclusion Policy
Facilities Agreement
Flexible Working Procedure
Grievance Policy & Procedure
Job Evaluation Appeals Process
Job Share Policy
Joint Collective Bargaining Agreement
Joint Consultative Committee Constitution Policy
Lifelong Learning Policy
Managing Stress at Work Policy
Maternity Guidelines
Menopause and the Workplace Policy
Mental Health and Wellbeing Strategy
Paternity Guidelines
Pay Policy
Performance Monitoring for Probationary Employees
Prevention and Management of Substance Misuse Policy
Prevention of Harassment, Bullying & Victimisation in the Workplace Policy
pdf Public Interest Disclosure Procedure ("Whistleblowing") (205 KB)
Recruitment & Selection Procedure
Redeployment & Redundancy Policy
Relocation Expenses Policy
Remote Working Policy
Right to Disconnect Policy
Safeguarding Vulnerable Groups - Recruitment & Selection Procedure
Senior Post Holders and Corporation Secretary Disciplinary Procedure
Shared Parental Leave Policy
Sickness Absence Policy
Single Equality, Diversity and Inclusion Scheme
Social Media Policy
Special Leave Policy
Staff Appraisal Guidelines
Trade Union Facilities Agreement
Vacancies -
ICT
The documents below are available from This email address is being protected from spambots. You need JavaScript enabled to view it.
ICT Equipment Loan Policy
ICT Equipment Replenishment Policy
ICT User Management Procedure - available from This email address is being protected from spambots. You need JavaScript enabled to view it.
Payment Card Security Policy - available from This email address is being protected from spambots. You need JavaScript enabled to view it.Patching Policy
Printing PolicyUser Access Policy
VPN Policy
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Records & information management
CCTV Policy - available from Health&This email address is being protected from spambots. You need JavaScript enabled to view it.
Fileplan - available from This email address is being protected from spambots. You need JavaScript enabled to view it.
Reference Guidance - Providing Employer References - available fromThis email address is being protected from spambots. You need JavaScript enabled to view it. -
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Student services
The documents not linked to below are available from This email address is being protected from spambots. You need JavaScript enabled to view it.
pdf Further Education Access Fund Policy
(102 KB) pdf Higher Education Hardship Fund Policy (59 KB)Student Communications Agreements
Attendance and Punctuality Policy
pdf Careers Education, Information and Guidance Policy (193 KB)
FE Personal Development Policy
Learning Support Policy
Maths and English Skills Development for Students Policy
Prevention of Bullying Policy - Learners
Safeguarding Policies and Procedures
Student Disciplinary Policy
Student Disciplinary Procedure
Tuition Fees Policy -